Queenswood Primary School

Complaints about school

Complaints against School

We do everything we can to ensure that our children are safe and happy in school.  Therefore we want to work in partnership with parents and carers and the community as a whole to ensure that our children remain safe and happy.

However, we do acknowledge that are times when this partnership breaks down.  We have a clear procedure for working with anyone who wishes to make a complaint against the school which is outlined here in our complaints policy.

1) Informal - it is hoped that the majority of issues can be solved informally, with the class teacher in the first instance or with the Head.  A meeting may be called to discuss what has happened, and to decide which steps should be taken to ensure satisfaction.

2) Formal - if the informal approach has not been successful in addressing the complaint, then a formal complaint should be made in writing.  This written complaint will be acknowledged within 5 working days with the name and contact details of the person who is dealing with the complaint. The complaint will be investigated fully and a report on the findings will be sent to the complainant within 20 working days.

If still not happy with outcome:

Please write to the Governing body. The Governors may still wish to solve the problem informally but can also launch an official investigation.  Please address the complaint to:

The Chair of Governors

c/o Queenswood Primary School

Yates Way

Ketley Bank

Telford TF2 0AZ

 The final stage, should there still be no satisfactory outcomes, is to write to the local authority or to the Department of Education.  However, both of these organisations will not proceed unless the school's own policy has been enacted.

Director of Children’s Services

Telford and Wrekin Council

Addenbrooke House

Ironmasters Way




The Secretary of State for Education

Ministerial and Public Communications Division

Department for Education

Piccadilly Gate

Store Street


M1 2WD


A copy of our complaints policy can be found here.